Return Policy

Introduction
At SpryGoods.com, our return policy is structured to balance customer satisfaction with the need for product protection and resellability. This policy applies to all purchases made directly through SpryGoods.com.

1. General Return Conditions

Return Eligibility

  • Unopened Items: Unopened items in original packaging can be returned within 30 days of delivery for a full refund, excluding shipping fees.
  • Opened Items: Items that have been opened but are in like-new condition, including all original packaging and accessories, may be returned within 14 days and are subject to inspection and restocking fees.

Return Requirements for Condition All returned items must include original packaging, accessories, and documentation. Returns missing original components or with signs of damage beyond standard inspection may be subject to partial refunds or denial of return.

Non-Returnable Items Items in the following categories are not eligible for returns:

  • Computers, electronics, and related accessories (unless arriving damaged or defective)
  • Customized or personalized products
  • Clearance or final sale items
  • Products bought from third-party sellers or other channels

2. Electronics and Computer Returns

Return Eligibility for Electronics Electronics, including computers, tablets, and other high-value items, are only eligible for return if they arrive damaged or defective. Any defects or damage must be reported within 30 days of delivery to qualify for a refund or exchange.

Opened Electronics and Condition Criteria If returning opened electronics:

  • The device must be in like-new condition, with all original accessories, manuals, and packaging intact.
  • Ensure any data has been fully wiped, and all accounts, passwords, and personal information have been removed.
  • Failure to remove passwords or perform a factory reset may result in refusal of the return or additional charges for data clearing services.

3. Restocking Fees and Condition Assessments

Standard Restocking Fees

  • Change of Mind Returns: Returns due to customer preference may incur a restocking fee of up to 25%.
  • Opened Electronics and Computer Products: Returns for opened electronics, computers, and similar items may incur restocking fees of up to 100%, based on the condition of the returned item.

Condition Assessment for Electronics
Upon receipt of returned electronics:

  • All items will undergo a condition assessment. Items showing excessive wear or missing components may not be eligible for a full refund.
  • If personal information or passwords have not been removed, the customer will be notified, and additional fees may apply.

Inspection Process and Refund Adjustments
Returned items will be inspected within 5-7 business days of receipt. Refunds, including partial refunds where applicable, will be processed after this inspection and credited to the original payment method within 7 business days.

4. Process for Initiating a Return

Requesting a Return Authorization To initiate a return, contact support@sprygoods.com with your order details and the reason for the return. Approved returns will be provided with a Return Merchandise Authorization (RMA) number, which must accompany the returned item.

Packaging for Return

  • Items must be returned securely in their original packaging to prevent damage.
  • Electronics must include all accessories, user manuals, and any software that came with the product.

5. Refund Policy

Refund Timelines and Methods

  • Full Refunds: Items returned in original, resellable condition within the eligible return period will receive a full refund, excluding shipping fees.
  • Partial Refunds: Items with missing parts, signs of wear, or damaged packaging may be eligible for partial refunds, depending on the condition.

Non-Refundable Return Shipping Costs
Customers are responsible for return shipping costs unless the item qualifies for a free return due to damage or defect upon arrival.

Note: This return policy is exclusive to items purchased on SpryGoods.com. For further assistance, contact our customer support team.