Shipping Policy

Introduction
At SpryGoods.com, we aim to provide efficient and reliable shipping services for all orders. This policy outlines our shipping practices, including processing times, shipping rates, estimated delivery timelines, international shipping terms, and procedures for delayed or lost items.

1. Order Processing and Handling Time

  • Processing Time: Orders are processed within 2-5 business days (Monday through Friday), excluding weekends and holidays.
  • Order Confirmation: Once an order is placed, a confirmation email with your order details will be sent. After processing, you will receive a shipping confirmation with tracking information.

Note: Processing times may vary during peak periods or sales events. Customers will be notified of any significant delays in processing.

2. Shipping Options and Rates

Domestic Shipping within the United States

  • Standard Shipping: 5-7 business days after processing.
  • Expedited Shipping: 2-4 business days after processing.
  • Overnight Shipping: Available for select locations, delivering within 1 business day after processing.

Shipping costs are calculated at checkout based on the selected shipping method and destination. Shipping charges may vary based on order size, weight, and delivery location.

International Shipping
We offer international shipping to select countries. International shipping rates and estimated delivery times are calculated at checkout based on the destination and shipping method selected.

  • Customs, Duties, and Taxes: International orders may incur additional customs fees, duties, or taxes imposed by the destination country. These charges are the customer’s responsibility and are not included in SpryGoods.com’s shipping fees.

Note: Customs processing may delay delivery times for international orders. SpryGoods.com is not liable for any delays due to customs clearance.

3. Estimated Delivery Times

Delivery Timeline Estimates
Delivery times begin after the order has been processed and shipped. The following timelines are estimates:

  • Standard Shipping (Domestic): 5-14 business days
  • Expedited Shipping (Domestic): 2-7 business days
  • Overnight Shipping (Domestic): 1-2 business days
  • International Shipping: 10-30 business days, depending on the destination country

Note: Delivery times are estimates and may vary due to factors beyond our control, including but not limited to customs processing times, weather delays, or other unforeseen events.

4. Tracking and Order Status

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link to monitor your package’s journey. If you do not receive tracking information within the expected timeframe, please contact our support team at support@sprygoods.com.

Tracking Discrepancies
In rare cases, tracking information may take 24-48 hours to update after shipping. If your tracking information has not been updated within 48 hours, please reach out to our support team for assistance.

5. Lost, Delayed, or Damaged Shipments

Lost Shipments
If your order is marked as “delivered” but you have not received it, please:

  • Check with neighbors or household members.
  • Look around the delivery location, as some packages may be placed in secure or hidden areas.

If the order cannot be located, contact our support team within 7 days of the marked delivery date for assistance.

Delayed Shipments
For orders delayed beyond the estimated delivery timeline, please reach out to our support team for support. We will work with the carrier to resolve the issue and provide updates as they become available.

Damaged Items
If your order arrives damaged, please contact support@sprygoods.com within 7 days of receiving the package. Include photos of the damaged items and packaging. We will provide a replacement or refund based on your preference and item availability.

6. Shipping Policy Exceptions

Certain conditions may require additional handling:

  • High-Demand Periods: During holidays or sales events, processing and delivery times may extend slightly.
  • Weather and Natural Disasters: Shipping may be impacted by extreme weather or unforeseen events. SpryGoods.com will notify customers of any anticipated delays.

7. Contact Information

For any inquiries regarding our shipping policy, contact our customer service team at support@sprygoods.com. Our team is available Monday through Friday, 9 AM to 5 PM (EST).